You might find this error when...- a lecturer attempts to open GradeMark to start marking a submission.
- an student tries to see his/her submission in the 'Document Viewer'
According to Turnitin’s technical support team this error is due to:
- Turnitin problems to process the paper when it contains complex content such as dense vector images. To work around this issue the student is advised to replace any vector images with raster images (jpg/jpeg, psd, png, tiff, bmp and gif) as this will reduce the processing time required.
- The paper has been deleted from the assignment inbox by the Instructor. Turnitin Support may be able to restore the paper at the Instructor’s request.
- The paper is no longer accessible. This can happen with older papers. In some rare scenarios, papers may become inaccessible.
There are some rumors in the net this error might not be due to the above but to Turnitin's problems in the conversion from word 2010 to pdf.
In order to solve the problem submit the paper again as it seems to work in a second round:
- An student will be able to submit again just if due date is not passed and the settings allow re-submission.
- The teacher can submit in behalf of the student but if the settings allow just 1 submission the first submission will need to get deleted in order to resubmit
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